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FAQs
Where are Octopus Kraken Watches made?
Octopus Kraken Watches are well designed and made from high quality materials. Our design team is based in Dongguan, China and our watches are manufactured in a Chinese factory that meets strict international standards.
What materials are used in Octopus Kraken Watches?
Our watches are made from premium materials such as 316L stainless steel, sapphire crystal and Swiss made movements to ensure durability and accuracy.
Are Octopus Kraken watches water resistant?
Yes, Octopus Kraken only produces water resistant watches and some of the watches designed for diving and water sports are water resistant to over 100 meters.
Do Octopus Kraken watches come with a warranty?
Yes, all Octopus Kraken watches come with a 2 year international warranty that covers manufacturing defects.
Where can I buy Octopus Kraken watches?
We recommend purchasing your Octopus Kraken watches directly from our official website and store to ensure a great brand warranty and excellent after sales service.
Does Octopus Kraken offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on your location, please see our website for shipping terms.
Are Octopus Kraken watches suitable for everyday wear?
Absolutely! Our watches are both functional and stylish and are perfect for everyday use, diving or special occasions.
Can I return or exchange my Octopus Kraken watch?
Yes, we offer a 30 day return policy on unworn watches in their original packaging. Please see our returns and exchanges page for details.
Do Octopus Kraken watches use Swiss movements?
Many of our watches come with two movement options, or if you need more precision and reliability, you can choose a version with a Swiss made movement, as detailed in the specifications for each product.
How do I contact Octopus Kraken customer service?
You can contact our customer service team via email at info@octopuskraken.com, or through the contact form on our website. We usually respond within 24-48 hours.
What is the lug spacing on Octopus Kraken watches?
Lug spacing varies by model, but most of our watches are between 45mm and 58mm. Please check the product specifications for exact measurements.
Do Octopus Kraken watches have a luminescent feature?
Luminescence is an important feature of watches and with the exception of some of our dress watches, we use Swiss luminescence on the dials and hands of our watches to ensure visibility in low light conditions.
Do Octopus Kraken watches fit small wrists?
While our dive watch designs are very popular, some of our models have smaller case sizes (e.g. 40mm) for smaller wrists.
Do Octopus Kraken watches come with a user manual?
Yes, each watch comes with a detailed owner's manual that includes instructions for setting the time, date and other functions.
What is the power reserve of an Octopus Kraken watch?
Power reserve varies by movement but most automatic models have a power reserve of approximately 38-42 hours.
How do I know if my Octopus Kraken watch is authentic?
All authentic Octopus Kraken watches come packaged with instruction manuals and a sales stamped warranty card. Please only purchase from our official website or authorized retailers to avoid counterfeiting.
Can I track my Octopus Kraken order?
Yes, once your order is shipped you will receive a tracking number via email to monitor your delivery status, you can also check the logistics of your order directly on the website, please refer to the shipping terms for details.
Does Octopus Kraken offer discounts or promotions?
We occasionally run promotions and offer discounts to newsletter subscribers. Sign up for our newsletter to stay updated.
Do I get free shipping on my order?
We provide free shipping service for most countries and regions in the world, we bear most of the shipping cost for some expensive countries and regions, some remote countries and regions need you to bear all the shipping cost, whether you need to pay the shipping cost or how much shipping cost depends on which region you are in, the specific shipping cost will be shown when you checkout of your order, please refer to our website for more details on the ”Shipping Policy“.Do I need to pay customs duty or VAT when the package arrives?
We can't know the tax policy of your country, most of the countries need you to pay customs duty or VAT when the parcel arrives, you can check with your local customs department for details. We provide VAT payment service for EU orders, you need to pay VAT at the time of settlement, we will pay VAT on behalf of you to the relevant EU agencies, no need to pay VAT when the parcel arrives, please read our “Terms of Service” for details.I am not satisfied with the products, can I return the goods for a refund or exchange?
Yes, we accept returns for refunds or exchanges, but you need to follow our return and exchange requirements and procedures, please read our “Returns Policy” for details.How do I clean my Octopus Kraken watch?
Use a soft, damp cloth to clean the case and bracelet. For a deeper clean, use a mild soap solution, but avoid submerging the watch in water if it is not waterproof.
What is the significance of the octopus logo?
The octopus logo symbolizes adaptability, strength and mystery, reflecting our brand's commitment to creating versatile, tough timepieces inspired by the ocean.
How do I join the Octopus Kraken community?
Join our community by following us on social media, subscribing to our newsletter and attending events or forums dedicated to watch enthusiasts.